Sustainable Management | Export insurance company «KazakhExport»

Sustainable Management

As a socially responsible organization, EIC "KazakhExport" JSC carries out its activities based on the principles of transparency and ethics, understanding that it has an impact on the economy, society and the environment to some extent. In its activities, EIC "KazakhExport" JSC is guided by the principles of sustainable development and tries to achieve a balance between socio-economic and environmental development, as well as shares the UN Global Сompact principles. In 2019, EIC "KazakhExport" JSC (hereinafter referred to as the Company) adopted the Sustainable Development Policy of EIC "KazakhExport" JSC (Resolution of the Board of Directors No. 48 dated November 20, 2019). According to the Policy, the Company has set long-term targets for itself in certain areas and developed an Action Plan on implementation of this Sustainable Development Policy of the Company for 2020-2021 to integrate sustainable development issues into the Company's business processes.

The Company ensures that its economic, environmental and social goals are consistent with long-term sustainable development.

Economic Responsibility

Social Responsibility

Environmental Responsibility

ensuring the interests of the Sole Shareholder

ensuring transparent competitive procedures and equal employment opportunities

minimization of impacts on biological and physical natural systems

break-even of the Company's activities


fair remuneration and respect for employees' rights

optimal use of limited resources

improving the efficiency of processes

training and professional development of employees

using conservation technologies

promotion of development of non-primary economy, including the growth in exports of non-primary industries and goods

implementation of internal and external social programs


Intolerance of Corruption



Important tasks facing the Company and promoting its contribution to sustainable development are improvement of economic efficiency, increase in exports of non-primary goods, works and services, personnel development and ensuring stability in working conditions, maintaining a high level of safety, as well as achievement of effective interaction with stakeholders on a regular basis.


Achieving high economic and social results in the long term is possible only on the basis of respect for the interests of shareholders, the state, employees, suppliers and customers of the Company, financial institutions and other stakeholders.

Support for International Initiatives for Sustainable Development

Since 2017, the Company has been a member of the UN Global Compact, the broadest international initiative in the field of social responsibility, which unites more than 12 thousand companies from more than 160 countries. The Global Compact declares ten principles in the area of human rights, labor relations, environmental protection and the fight against corruption, which its participants voluntarily adhere to. The Global Compact calls on participants to support the UN sustainable development goals aimed at improving the well-being of present and future generations.

One of the Company's‑ core values is responsible business conduct. The Сompany adheres to and shares the principles of international declarations on human rights, labor relations, anti-corruption, and environmental protection, including the OECD Guidelines for Multinational Enterprises.

The principles of these international documents are enshrined in the Company's internal regulatory documents and integrated into the Company's business processes.

Business Ethics

The main thing that determines the success of each company is its employees. The reputation, authority, successful and sustainable development of the company depend on each of us. The Company pays great attention to providing a favorable psychological climate and creating conditions for realizing the potential of each employee. The Company has a Code of Business Ethics (hereinafter referred to as the Code) developed in accordance with the best international practices.

The Code is one of the most important tools of corporate culture. Corporate values and guidelines set out in the Code require every employee to be consciously active and proactive. Adherence of all employees to the same principles and standards of behavior contributes to the formation of a reliable and highly professional team united by common goals, culture of behavior and traditions, and also helps to maintain a proper level of mutual understanding both within the company and with business partners and clients.

Working in the Company provides for strict compliance by all employees with legal, ethical and professional norms and standards that meet the requirements of the state, the market and society, and form the basis of the term "compliance". The Сompany adheres to the principle of non-acceptance of corruption in all forms and corruption manifestations in the implementation of both operational and other types of activities.

Interaction with Stakeholders

Interaction with stakeholders is one of the components in the business process organization system. The Company strives to form partnership, long-term, fruitful, trusting and mutually beneficial relationships with stakeholders – shareholders, employees, suppliers and customers, as well as public authorities.

The Company builds its relationships with stakeholders based on the principle of social responsibility of business. The projects supported by the Company give a new impetus to the development of domestic enterprises and contribute to increasing the export of domestic goods, works and services.

Building trust relationships with stakeholders is done by providing transparent reporting. The Сompany strives for long-term mutually beneficial cooperation and tries to take into account all the interests and expectations of all stakeholders.

Given the diversity of our stakeholders, the Company has various mechanisms for interacting with all of them, whether they are individuals or large organizations.

Social Responsibility

The Company is a socially responsible company; being aware of our responsibility to all stakeholders, we pursue a socially oriented policy in environmental protection, regulation of labor and employment issues.

Human Rights

The Company operates in strict accordance with Kazakhstan legislation.

The principles of fundamental international documents in the area of human rights are enshrined in the Code of Business Ethics of EIC "KazakhExport" JSC, internal regulatory documents of the Company, and are integrated into corporate business processes.

The Company expects all its partners, suppliers and customers to recognize fundamental human rights and freedoms and to follow these fundamental principles of human rights in their activities.

The Company has all necessary procedures in place to respond promptly to complaints and claims in the area of human rights.

Personnel Training and Development

The main asset of the Company is highly professional personnel, motivated to work effectively.

Success in professional activity and teamwork of each of the Company's employees depends on the amount of knowledge and skills they possess. The Company provides its employees with opportunities for continuous improvement of their abilities and skills. A key aspect of the personnel training and development policy is the internal growth and professional development strategy.

During the quarantine period, a distance learning system is actively used, which contains a large number of corporate courses and multimedia manuals, providing quick and convenient access to knowledge for employees.

Corporate Culture

Corporate culture is an important link in the Company's activities, an integral component of the Company's successful development strategy. It is based on the main guidelines and values that the Company adheres to when interacting with personnel, partners and customers.

Among the key initiatives in corporate culture of the Company, the following areas can be listed:

  • Business Ethics
  • Internal communications and personnel involvement analysis
  • Corporate events

Internal communication or personnel involvement is an integral part of the Company's corporate culture and one of the main factors for improving performance. Today, the Company focuses on timely informing personnel about key changes, projects and events taking place in the Company, supporting cooperation and sharing knowledge between departments.

In order to correctly determine the direction of further development of the corporate culture and internal communications system, the Company regularly conducts sociological research. Research allows to assess the level of awareness and satisfaction of employees with personnel and social programs, identify areas of potential and existing risks, and make recommendations for the development of personnel and social policies of the Company.

Environmental Responsibility

The Company's line of business does not belong to the category that has a negative impact on the environment. The Company strives to use natural resources efficiently, thereby setting an example to all stakeholders.


Sustainability Information


Everyone's contribution is important

Economic, social and environmental responsibility are the main guidelines of KazakhExport's activities in sustainable development. Based on the principles of the UN Global Compact, transparency and ethics, and desire for continuous progress, they are reflected in the Sustainable Development Policy of EIC KazakhExport JSC (hereinafter - the SDP), adopted by the decision of the Company's Board of Directors on November 20, 2019. 

The Company also has a Plan for SDGs implementation for 2020-2021, the activities of which are aimed at consistent integration of sustainable development issues into all business processes of KazakhExport.

At the initial stage, all employees of the Company were trained in the principles of SDP and solidified their knowledge in this area through testing.

 - The preparatory work done is very important, because effectiveness of the implementation of SDGs in the Company depends on the extent to which each employee understands and accepts the goals and objectives of sustainable development and correlates them with the Company's mission and their contribution to this process, - says the Director of the International Cooperation Department Nurlan Zhanbatyrov.

According to him, this is not only the economic and social components, as many people used to think in the first place, but also the formation of environmental awareness: rational use of resources on the principle of "green office", saving electricity and water, sorting waste and much more.

Involvement of employees and their desire to perform their work as best as possible is an important indicator for achieving the Sustainable Development Goals.

This year, the level of involvement of the Company's employees according to the results of the study conducted by Ernst & Young Kazakhstan LLP increased by 4% compared to 2019 and amounted to 85%.

 - According to the results of this year's research, our Company showed the highest increase in the level of involvement in comparison with other subsidiaries of Baiterek NMH JSC and rose to the second place in terms of employee involvement among all the subsidiaries of the Holding, - says N. Zhanbatyrov.   

In turn, in the direction of social responsibility, the Company strives to maximize the provision of transparent competitive procedures and equal employment opportunities, fair remuneration and respect for the rights of employees, their training and professional development, implementation of internal and external social programs.


KazakhExport Employees Got Voluntary Сovid-19 Vaccination

In the second quarter 2021, employees of ESC KazakhExport JSC underwent voluntary centralized vaccination against coronavirus infection Сovid-19. For this purpose, the HR Department of NMH Baiterek JSC together with Nur-Sultan City Health Department, with assistance of HR departments of subsidiaries of the Holding, have arranged a visit of a mobile group of health professionals to the office of the company.

Employees submitted a vaccination application in advance. Before the procedure, they received detailed explanations about possible contraindications and subsequent preventive measures.

Also, from the first days of the coronavirus pandemic, KazakhExport ESC JSC took measures to protect health of its employees preventing spread of the infection.

The situation is monitored and controlled on a daily basis: tightened sanitary protection measures have been introduced in offices of the company, its premises are cleaned daily with disinfection of work surfaces, dispensers with antiseptic agents are installed, temperature of all employees and visitors is measured at the entrance to the building of the business center. Business trips were cut down, most of the employees of JSC ESC KazakhExport have been switched to online. Those in the office regularly take PCR and antibody tests.


Green Office

EIC KazakhExport JSC supports initiatives intended to improve environment of our country. Within its activities, EIC KazakhExport JSC follows principles of sustainable development, takes measures to increase responsibility for environment.

In June 2021, EIC KazakhExport JSC adopted Green Office Implementation Concept, currently it is developing a step-by-step action plan to create an ecological space. Green office implementation pursues an object to increase rational and careful use of resources, create comfortable and safe conditions and minimize the negative impact on the environment.

EIC KazakhExport JSC has implemented an electronic document management system and uses an electronic digital signature, which significantly reduces paper consumption. Conditions have been created for separate waste collection. Moreover, EIC KazakhExport JSC held a  training on environmental education of employees, creating comfortable working conditions.

It should be indicated that business center of Baiterek Holding Group, where JSC ESC KazakhExport rents its office premises, takes into account all resource-saving technologies that reduce all types of environmental pollution.


Sustainable Development Reporting

The company strives for openness and ensuring that its stakeholders are informed about results of its activities. For this purpose, the Company implements practice of annual disclosure of non-financial corporate reporting. Moreover, starting from this year, disclosure of information is expected to take into account international recommendations, including information in sustainable development.

Performance reports of the Company are addressed to its shareholders, partners, representatives of government authorities, employees, customers, public organizations, and a broad range of the international community.

Reports cover in detail a broad gamut of issues, including disclosure of information on occupational health and safety and environment, professional development and social security of employees.

As a methodological basis for preparation of its reports, the Company uses:

  • Reporting standards in sustainable development of the Global Reporting Initiative (GRI Standards version);
  • principles of the UN Global Compact.

Link to 2020 Annual Report of the Company:


Social Responsibility of KazakhExport

EIC KazakhExport JSC operates in compliance with principles of sustainable development and declares itself as a socially responsible company,  arranging its activities in line with international standards and laws.

As part of social responsibility, employees of KazakhExport took an active part in the Donor Day campaign. The event was arranged on the initiative of Baiterek NMH JSC jointly with Research and Production Center for Transfusiology. Participation in such a voluntary donation campaign is a new area of ​​activity within corporate social responsibility of KazakhExport employees.

The day before, KazakhExport employees were informed about contraindications and rules how to prepare themselves for blood donation. In addition, before donating blood, each donor underwent a free medical examination.

Also, KazakhExport employees took part in a charity fair arranged by JSC NMH Baiterek. Homemade cakes, winter preparations and creative work of the employees were on sale. Proceeds were used to arrange a New Year's holiday for children undergoing long-term treatment at the National Scientific Center for Motherhood and Childhood.

This fair has become one of the events on the eve of the New Year holidays that united employees of all the subsidiaries of Baiterek NMH JSC sharing the same desire - to make this world kinder.


In accordance with the Sustainable Development Policy, the Company strives to introduce and integrate ESG factors into the decision-making process for the provision of financial and insurance support, including by familiarizing the Company's counterparties with ESG factors.

As the National Development Institution established to support the Kazakh exports, the Company aspires to act in the best long-term interests of our clients. We strive to include ESG principles in internal analysis and decision-making processes, consider ESG factors in the Company's internal policies and practices, inform clients about the need and effectiveness of the application and implementation of environmental, social and governance issues in our activities, thereby providing indirect impact on the creation of a favorable investment climate in Kazakhstan.

We believe that the economically efficient and sustainable financial system will benefit the environment and society as a whole.

In order to take a responsible approach in providing insurance support to the Kazakh Exporters, the Company has integrated ESG principles into its business processes, as well as into the underwriting process.

At the end of 2021, the Company approved the Environmental and Social Policy, which provides for the assessment of environmental and social factors in the activities of the Kazakh Exporters. To implement this Policy, for the purpose of regular industrial environmental control, competent specialists will be involved or services of specialized organizations with appropriate certificates will be used. In addition, by regularly informing clients and presenting them with environmental, social and management intentions, the Company will encourage clients to take timely measures to prevent negative environmental and social impacts at an early stage before project implementation.

Also, the degree of impact on the environmental situation, the social effect of the implementation of a particular project will be assessed.

In summary, we believe that the Company, by introducing the ESG assessment of risk factors when providing insurance protection for Exporters, is able to motivate Exporters to implement and improve their environmental, social and management policies, which ultimately should have a positive impact on the sustainable development of the Country as a whole.